Category: Performance Coaching

How to Wage Chemical Warfare Against Your Employees 

How to Wage Chemical Warfare Against Your Employees “What is happiness?  It’s a moment before you need more happiness.” - Don Draper There is a school of thought that posits…
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What is the Net Promoter Score (NPS)?

“Do what you do so well that they will want to see it again and bring their friends.” - Walt Disney “No one goes there nowadays, it’s too crowded.” - Yogi…
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Performance Conversations By Design – KPIs for CSRs

"To measure is to know.  If you cannot measure it, you cannot improve it.”  - Lord Kelvin “You cannot manage what you don’t measure.” - Peter Drucker The pages that…
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What is a Task Analysis?

A task analysis sequences and describes observable, measurable behaviors involved in the performance of a task or job. It involves the systematic process of identifying specific tasks leading to competency…
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Dear L&D Recruiters

Please identify the U.S. Navy ships on this list below: Kirkpatrick, Vilt, Wasp, Bloom, Cowpens, Maslow, Kidd, Addie, Vuca, Tin Can, Boxer, Upskilling, Scorm, Hornet, Saas, Antietam, Scrap, Reskilling, Warrior,…
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Boost Your Learning

Great job aid for L&D professionals to pin up at their desks, especially when crafting learning programs. #learninganddevelopment #learningdesign #training #learning #education #courses  
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5 reasons why your CLO should be your CEO’s favorite CXO

1. CLO as COO. All Chief Learning Officers worth their salt have assembled diverse, agile teams that can operate on a global scale. The CLO has a track record of…
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Learning Conversations By Design White Paper

A white paper to the industry on social media for the client learning organization. Bill Corrigans Social Media White Paper
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