Category: Performance Coaching

Home Office versus Office Office

Dear leader of highly productive teams,   Feeling dread about having your staff coming back into the office again after working from home for so long? Concerned your staff will…
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How to Wage Chemical Warfare Against Your Employees 

How to Wage Chemical Warfare Against Your Employees “What is happiness?  It’s a moment before you need more happiness.” - Don Draper There is a school of thought that posits…
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What is the Net Promoter Score (NPS)?

“Do what you do so well that they will want to see it again and bring their friends.” - Walt Disney “No one goes there nowadays, it’s too crowded.” - Yogi…
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Performance Conversations By Design – KPIs for CSRs

"To measure is to know.  If you cannot measure it, you cannot improve it.”  - Lord Kelvin “You cannot manage what you don’t measure.” - Peter Drucker The pages that…
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What is a Task Analysis?

A task analysis sequences and describes observable, measurable behaviors involved in the performance of a task or job. It involves the systematic process of identifying specific tasks leading to competency…
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Dear L&D Recruiters

Please identify the U.S. Navy ships on this list below: Kirkpatrick, Vilt, Wasp, Bloom, Cowpens, Maslow, Kidd, Addie, Vuca, Tin Can, Boxer, Upskilling, Scorm, Hornet, Saas, Antietam, Scrap, Reskilling, Warrior,…
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Boost Your Learning

Great job aid for L&D professionals to pin up at their desks, especially when crafting learning programs. #learninganddevelopment #learningdesign #training #learning #education #courses  
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5 reasons why your CLO should be your CEO’s favorite CXO

1. CLO as COO. All Chief Learning Officers worth their salt have assembled diverse, agile teams that can operate on a global scale. The CLO has a track record of…
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