Category: Business Analysis

Performance Conversations By Design – KPIs for CSRs

"To measure is to know.  If you cannot measure it, you cannot improve it.”  - Lord Kelvin “You cannot manage what you don’t measure.” - Peter Drucker The pages that…
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What is a Task Analysis?

A task analysis sequences and describes observable, measurable behaviors involved in the performance of a task or job. It involves the systematic process of identifying specific tasks leading to competency…
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5 reasons why your CLO should be your CEO’s favorite CXO

1. CLO as COO. All Chief Learning Officers worth their salt have assembled diverse, agile teams that can operate on a global scale. The CLO has a track record of…
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Learning Consulting: “The Communication Model” Podcast

A podcast about the Communications Model that can be found on iTunes Podcasts or here. This podcast is part of the Learning Business Consulting Consultation series.  The objective of the…
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Learning Consulting: Business Analyst Versus Project Manager Podcast

A Learning Consulting podcast about the differences in the roles of a business analyst and project manager that can be found on iTunes Podcasts. This podcast is part of the…
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Must be doing something right…

You know that you must be doing something right when experts in your field who write books on how to do things right use you as the example!
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Corrigan’s ADDIE/Agile Synthesis Model

Some of my collagues in the learning, training and coaching fields have asked me to give presentations to their teams on both ADDIE and Agile.  Over the course of the past…
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Business Analysis 101: What is Required of Requirements?

As the business analyst is responsible for the solution requirements, one must ensure a high quality in order to build the best solution possible.  In fact, getting requirements right may…
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Business Analysis Techniques

There are a number of generic business techniques that a business analyst will use when facilitating business change.  I have experienced that most clients projects use SWOT, supplemented with 5Ys and 6…
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What Does a Business Analyst Do? Part 5 – Responsibilities of the BA

Responsibilities of the BA The BA has many responsibilities throughout a project.  These include - Managing overall solution requirements Seeking approval of requirements from the business sponsor Producing and/or contributing…
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