Category: Management

What is the Net Promoter Score (NPS)?

“Do what you do so well that they will want to see it again and bring their friends.” - Walt Disney “No one goes there nowadays, it’s too crowded.” - Yogi…
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5 reasons why your CLO should be your CEO’s favorite CXO

1. CLO as COO. All Chief Learning Officers worth their salt have assembled diverse, agile teams that can operate on a global scale. The CLO has a track record of…
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Must be doing something right…

You know that you must be doing something right when experts in your field who write books on how to do things right use you as the example!
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Learning Philosophy

This sprint's retrospect has me thinking about building and maintaining high performing teams. My own personal colleague training and development philosophy is... 1. Hire character, not skill. 2. Train skill,…
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Corrigan’s ADDIE/Agile Synthesis Model

Some of my collagues in the learning, training and coaching fields have asked me to give presentations to their teams on both ADDIE and Agile.  Over the course of the past…
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Business Analysis 101: What is Required of Requirements?

As the business analyst is responsible for the solution requirements, one must ensure a high quality in order to build the best solution possible.  In fact, getting requirements right may…
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Business Analysis Techniques

There are a number of generic business techniques that a business analyst will use when facilitating business change.  I have experienced that most clients projects use SWOT, supplemented with 5Ys and 6…
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What Does a Business Analyst Do? Part 5 – Responsibilities of the BA

Responsibilities of the BA The BA has many responsibilities throughout a project.  These include - Managing overall solution requirements Seeking approval of requirements from the business sponsor Producing and/or contributing…
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