Category: Operations

Performance Conversations By Design – KPIs for CSRs

"To measure is to know.  If you cannot measure it, you cannot improve it.”  - Lord Kelvin “You cannot manage what you don’t measure.” - Peter Drucker The pages that…
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Must be doing something right…

You know that you must be doing something right when experts in your field who write books on how to do things right use you as the example!
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Hi! Welcome! I’m Bill and here is a post for you!

For a little while in the mid 1990s, when the irrational exuberance of the pre-popped internet bubble was filling the world with hot air, I was running my consulting business…
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Weldon E. Howitt

"Someday statesmen will be wise enough to adjust the problems of the world without calling upon the youth of the land to settle their affairs for them with guns." -…
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