{"id":6134,"date":"2025-07-30T14:04:13","date_gmt":"2025-07-30T14:04:13","guid":{"rendered":"https:\/\/billcorrigan.com\/updates\/?p=6134"},"modified":"2025-07-30T14:04:13","modified_gmt":"2025-07-30T14:04:13","slug":"net-promoter-scores","status":"publish","type":"post","link":"https:\/\/billcorrigan.com\/updates\/?p=6134","title":{"rendered":"Net Promoter Scores"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h.8htqdjf042z0_l\">What Is Learner NPS\u2014and Why Should You Care?<\/h2>\n\n\n\n<p><strong>Net Promoter Score (NPS)<\/strong>&nbsp;is a simple yet powerful metric used to measure&nbsp;<strong>loyalty and satisfaction<\/strong>. While it\u2019s widely used in customer and employee experience, it\u2019s just as valuable in&nbsp;<strong>learning and development<\/strong>.<\/p>\n\n\n\n<p>In the context of training,&nbsp;<strong>Learner NPS<\/strong>&nbsp;helps you understand how your learning programs influence not just satisfaction\u2014but advocacy. Are your learners walking away as promoters of your training? Or are they disengaged and unlikely to return?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.8cpafdu4nzup_l\">Why Use NPS in Learning?<\/h3>\n\n\n\n<p>Organizations that invest in learning want to know:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are learners engaged?<\/li>\n\n\n\n<li>Do they find value in the experience?<\/li>\n\n\n\n<li>Would they recommend it to others?<\/li>\n<\/ul>\n\n\n\n<p>A high Learner NPS suggests your training is not only effective but also&nbsp;<strong>inspiring loyalty<\/strong>\u2014a key driver of long-term performance and retention.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.bxw4f1o0ggue_l\">How Is Learner NPS Calculated?<\/h3>\n\n\n\n<p>Ask one simple question at the end of a course:<\/p>\n\n\n\n<p>\u201cOn a scale of 0 to 10, how likely are you to recommend this learning experience to a colleague?\u201d<\/p>\n\n\n\n<p>Then categorize responses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Promoters (9\u201310)<\/strong>: Enthusiastic learners who are likely to recommend and re-engage.<\/li>\n\n\n\n<li><strong>Passives (7\u20138)<\/strong>: Satisfied but not enthusiastic\u2014at risk of disengagement.<\/li>\n\n\n\n<li><strong>Detractors (0\u20136)<\/strong>: Unhappy learners who may discourage others from participating.<\/li>\n<\/ul>\n\n\n\n<p><strong>Learner NPS = % of Promoters \u2013 % of Detractors<\/strong><br>The score ranges from -100 to +100.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"713\" height=\"256\" src=\"https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-1.png\" alt=\"\" class=\"wp-image-6135\" srcset=\"https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-1.png 713w, https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-1-300x108.png 300w\" sizes=\"auto, (max-width: 713px) 100vw, 713px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"773\" height=\"732\" src=\"https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-2.png\" alt=\"\" class=\"wp-image-6136\" srcset=\"https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-2.png 773w, https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-2-300x284.png 300w, https:\/\/billcorrigan.com\/updates\/wp-content\/uploads\/2025\/07\/NPS-2-768x727.png 768w\" sizes=\"auto, (max-width: 773px) 100vw, 773px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.azojwiiry7zz_l\">Why Is Learner NPS Valuable?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Quick to deploy<\/strong>\u00a0\u2013 One question, big insights.<\/li>\n\n\n\n<li><strong>Easy to interpret<\/strong>\u00a0\u2013 A single score tells a story.<\/li>\n\n\n\n<li><strong>Actionable\u00a0<\/strong>\u2013 Identify what\u2019s working and what needs improvement.<\/li>\n\n\n\n<li><strong>Strategic\u00a0<\/strong>\u2013 Aligns learning with broader employee experience and engagement goals.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.l7a252j3kt6i_l\">How to Use It<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add the NPS question to post-training surveys<\/li>\n\n\n\n<li>Track scores over time and across programs<\/li>\n\n\n\n<li>Segment by audience, topic, or delivery method<\/li>\n\n\n\n<li>Use follow-up questions to understand\u00a0<em>why<\/em>\u00a0learners gave their score<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.o78d03epytst_l\">What Should You Be Thinking About?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are you currently measuring learner satisfaction beyond smile sheets?<\/li>\n\n\n\n<li>What would you do if your Learner NPS was -20? +40? +90?<\/li>\n\n\n\n<li>How can you use NPS to start conversations about learning quality and impact?<\/li>\n\n\n\n<li>What tools or platforms can help you automate NPS collection?<\/li>\n<\/ul>\n\n\n\n<p><strong>Bottom line<\/strong>: If you\u2019re not measuring Learner NPS, you\u2019re missing a key signal about the effectiveness and reputation of your learning programs. Start simple. Start now.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What Is Learner NPS\u2014and Why Should You Care? Net Promoter Score (NPS)&nbsp;is a simple yet powerful metric used to measure&nbsp;loyalty and satisfaction. While it\u2019s widely used in customer and employee experience, it\u2019s just as valuable in&nbsp;learning and development. In the context of training,&nbsp;Learner NPS&nbsp;helps you understand how your learning programs influence not just satisfaction\u2014but advocacy. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6135,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[570],"tags":[],"class_list":["post-6134","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-performance-coaching"],"_links":{"self":[{"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/posts\/6134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6134"}],"version-history":[{"count":1,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/posts\/6134\/revisions"}],"predecessor-version":[{"id":6137,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/posts\/6134\/revisions\/6137"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/media\/6135"}],"wp:attachment":[{"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6134"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6134"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}