{"id":6163,"date":"2026-03-23T21:12:28","date_gmt":"2026-03-23T21:12:28","guid":{"rendered":"https:\/\/billcorrigan.com\/updates\/?p=6163"},"modified":"2026-03-23T21:20:31","modified_gmt":"2026-03-23T21:20:31","slug":"core-competencies-explained","status":"publish","type":"post","link":"https:\/\/billcorrigan.com\/updates\/?p=6163","title":{"rendered":"Core Competencies Explained"},"content":{"rendered":"\n<p>The following is a summarized list of leadership&nbsp;competencies listed by &#8220;cluster&#8221; (similar competencies related to a common skill set.)&nbsp; Each competency includes a definition and the observable behaviors that may indicate the existence of a competency in a person.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.orans8lv19lg_l\">Competencies Dealing with People &#8211; The Leading Others Cluster<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.34hwf9f25emr_l\">Establishing Focus<\/h3>\n\n\n\n<p><strong>The ability to develop and communicate goals in support of the business&#8217; mission.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acts to align own unit&#8217;s goals with the strategic direction of the business.<\/li>\n\n\n\n<li>Ensures that people in the unit understand how their work relates to the business&#8217; mission.<\/li>\n\n\n\n<li>Ensures that everyone understands and identifies with the unit&#8217;s mission.<\/li>\n\n\n\n<li>Ensures that the unit develops goals and a plan to help fulfill the business&#8217; mission.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.stp073njjfk7_l\">Providing Motivational Support<\/h3>\n\n\n\n<p><strong>The ability to enhance others&#8217; commitment to their work.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recognizes and rewards people for their achievements.<\/li>\n\n\n\n<li>Acknowledges and thanks people for their contributions.<\/li>\n\n\n\n<li>Expresses pride in the group and encourages people to feel good about their accomplishments.<\/li>\n\n\n\n<li>Finds creative ways to make people&#8217;s work rewarding.<\/li>\n\n\n\n<li>Signals own commitment to a process by being personally present and involved at key events.<\/li>\n\n\n\n<li>Identifies and promptly tackles morale problems.<\/li>\n\n\n\n<li>Gives talks or presentations that energize groups.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.5xpvpinowpt5_l\">Fostering Teamwork<\/h3>\n\n\n\n<p><strong>As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.<\/strong><\/p>\n\n\n\n<p><strong>Behaviors for Team Members<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Listens and responds constructively to other team members&#8217; ideas.<\/li>\n\n\n\n<li>Offers support for others&#8217; ideas and proposals.<\/li>\n\n\n\n<li>Is open with other team members about his\/her concerns.<\/li>\n\n\n\n<li>Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group).<\/li>\n\n\n\n<li>Reinforces team members for their contributions.<\/li>\n\n\n\n<li>Gives honest and constructive feedback to other team members.<\/li>\n\n\n\n<li>Provides assistance to others when they need it.<\/li>\n\n\n\n<li>Works for solutions that all team members can support.<\/li>\n\n\n\n<li>Shares his\/her expertise with others.<\/li>\n\n\n\n<li>Seeks opportunities to work on teams as a means to develop experience, and knowledge.<\/li>\n\n\n\n<li>Provides assistance, information, or other support to others, to build or maintain relationships with them.<\/li>\n<\/ul>\n\n\n\n<p><strong>Behaviors for Team Leaders<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provides opportunities for people to learn to work together as a team.<\/li>\n\n\n\n<li>Enlists the active participation of everyone.<\/li>\n\n\n\n<li>Promotes cooperation with other work units.<\/li>\n\n\n\n<li>Ensures that all team members are treated fairly.<\/li>\n\n\n\n<li>Recognizes and encourages the behaviors that contribute to teamwork.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.6197rpbjy5uj_l\">Empowering Others<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.e1jihv2cniu4_l\">The ability to convey confidence in team members&#8217; ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing team members freedom to decide how they will accomplish their goals and resolve issues.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gives people latitude to make decisions in their own sphere of work.<\/li>\n\n\n\n<li>Is able to let others make decisions and take charge.<\/li>\n\n\n\n<li>Encourages individuals and groups to set their own goals, consistent with business goals.<\/li>\n\n\n\n<li>Expresses confidence in the ability of others to be successful.<\/li>\n\n\n\n<li>Encourages groups to resolve problems on their own; avoids prescribing a solution.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.sy7jnzarn0xl_l\">Managing Change<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.puyqqqmpmthy_l\">The ability to demonstrate support for innovation and for organizational changes needed to improve the organization&#8217;s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.<\/h3>\n\n\n\n<p><strong>Employee Behaviors<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personally develops a new method or approach.<\/li>\n\n\n\n<li>Proposes new approaches, methods, or technologies.<\/li>\n\n\n\n<li>Develops better, faster, or less expensive ways to do things.<\/li>\n<\/ul>\n\n\n\n<p><strong>Manager\/Leader Behaviors<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Works cooperatively with others to produce innovative solutions.<\/li>\n\n\n\n<li>Takes the lead in setting new business directions, partnerships, policies or procedures.<\/li>\n\n\n\n<li>Seizes opportunities to influence the future direction of an organizational unit or the overall business.<\/li>\n\n\n\n<li>Helps team members to develop a clear\u00a0<em>\u00a0<\/em>understanding of what they will need to do differently, as a result of changes in the organization.<\/li>\n\n\n\n<li>Implements or supports various change management activities (e.g., communications, education, team development, coaching).<\/li>\n\n\n\n<li>Establishes structures and processes to plan and manage the orderly implementation of change.<\/li>\n\n\n\n<li>Helps individuals and groups manage the anxiety associated with significant change.<\/li>\n\n\n\n<li>Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.gxcbcd5tkoya_l\">Developing Others<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.58bfx03p4vko_l\">The ability to delegate responsibility and to work with others and coach them to develop their capabilities.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provides helpful, behaviorally specific feedback to others.<\/li>\n\n\n\n<li>Shares information, advice, and suggestions to help others to be more successful; provides effective coaching.<\/li>\n\n\n\n<li>Gives people assignments that will help develop their abilities.<\/li>\n\n\n\n<li>Regularly meets with employees to review their development progress.<\/li>\n\n\n\n<li>Recognizes and reinforces people&#8217;s developmental efforts and improvements.<\/li>\n\n\n\n<li>Expresses confidence in others&#8217; ability to be successful.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.gfgzvzcsu4p2_l\">Managing Performance<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.dxss5622x6at_l\">The ability to take responsibility for one&#8217;s own or one&#8217;s employees&#8217; performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.<\/h3>\n\n\n\n<p><strong>Behaviors for Team Members<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>With his\/her manager, sets specific, measurable goals that are realistic but challenging, with dates for accomplishment.<\/li>\n\n\n\n<li>With his\/her manager, clarifies expectations about what will be done and how.<\/li>\n\n\n\n<li>Enlists his\/her manager&#8217;s support in obtaining the information, resources, and training needed to accomplish his\/her work effectively.<\/li>\n\n\n\n<li>Promptly notifies his\/her manager about any problems that affect his\/her ability to accomplish planned goals.<\/li>\n\n\n\n<li>Seeks performance feedback from his\/her manager and from others with whom he\/she interacts on the job.<\/li>\n\n\n\n<li>Prepares a personal development plan with specific goals and a timeline for their accomplishment.<\/li>\n\n\n\n<li>Takes significant action to develop skills needed for effectiveness in current or future job.<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<strong>Behaviors for Managers<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensures that employees have clear goals and responsibilities.<\/li>\n\n\n\n<li>Works with employees to set and communicate performance standards that are specific and measurable.<\/li>\n\n\n\n<li>Supports employees in their efforts to achieve job goals (e.g., by providing resources, removing obstacles, acting as a buffer).<\/li>\n\n\n\n<li>Stays informed about employees&#8217; progress and performance through both formal methods (e.g., status reports) and informal methods (e.g., management by walking around).<\/li>\n\n\n\n<li>Provides specific performance feedback, both positive and corrective, as soon as possible after an event.<\/li>\n\n\n\n<li>Deals firmly and promptly with performance problems; lets people know what is expected of them and when.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.kxlhyz3b15hb_l\">Communication and Influencing Cluster<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.3nbg9dlvt4hn_l\">Attention to Communication<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.2ilanavvcmsj_l\">The ability to ensure that information is passed on to others who should be kept informed.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensures that others involved in a project or effort are kept informed about developments and plans.<\/li>\n\n\n\n<li>Ensures that important information from his\/her management is shared with his\/her employees and others as appropriate.<\/li>\n\n\n\n<li>Shares ideas and information with others who might find them useful.<\/li>\n\n\n\n<li>Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail).<\/li>\n\n\n\n<li>Keeps his\/her manager informed about progress and problems; avoids surprises.<\/li>\n\n\n\n<li>Ensures that regular, consistent communication takes place.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.47wvf7rvg50w_l\">Oral Communication<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.iruuhvezl7sr_l\">The ability to express oneself clearly in conversations and interactions with others.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Speaks clearly and can be easily understood.<\/li>\n\n\n\n<li>Tailors the content of speech to the level and experience of the audience.<\/li>\n\n\n\n<li>Uses appropriate grammar and choice of words in oral speech.<\/li>\n\n\n\n<li>Organizes ideas clearly in oral speech.<\/li>\n\n\n\n<li>Expresses ideas concisely in oral speech.<\/li>\n\n\n\n<li>Maintains eye contact when speaking with others.<\/li>\n\n\n\n<li>Summarizes or paraphrases his\/her understanding of what others have said to verify understanding and prevent miscommunication.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.4gqsu4n032af_l\">Written Communication<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.b0fa1kkwah5j_l\">The ability to express oneself clearly in business writing.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expresses ideas clearly and concisely in writing.<\/li>\n\n\n\n<li>Organizes written ideas clearly and signals the organization to the reader (e.g., through an introductory paragraph or through use of headings).<\/li>\n\n\n\n<li>Tailors written communications to effectively reach an audience.<\/li>\n\n\n\n<li>Uses graphics and other aids to clarify complex or technical information.<\/li>\n\n\n\n<li>Spells correctly.<\/li>\n\n\n\n<li>Writes using concrete, specific language.<\/li>\n\n\n\n<li>Uses punctuation correctly.<\/li>\n\n\n\n<li>Writes grammatically.<\/li>\n\n\n\n<li>Uses an appropriate business writing style.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.3z3bbnhuwpbr_l\">Persuasive Communication<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.euhplex37pnq_l\">The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identifies and presents information or data that will have a strong effect on others.<\/li>\n\n\n\n<li>Selects language and examples tailored to the level and experience of the audience.<\/li>\n\n\n\n<li>Selects stories, analogies, or examples to illustrate a point.<\/li>\n\n\n\n<li>Creates graphics, overheads, or slides that display information clearly and with high impact.<\/li>\n\n\n\n<li>Presents several different arguments in support of a position.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.sg6nkrfbcxly_l\">Interpersonal Awareness<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.x04fakomwmot_l\">The ability to notice, interpret, and anticipate others&#8217; concerns and feelings, and to communicate this awareness empathetically to others.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understands the interests and important concerns of others.<\/li>\n\n\n\n<li>Notices and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions, and other nonverbal behavior.<\/li>\n\n\n\n<li>Anticipates how others will react to a situation.<\/li>\n\n\n\n<li>Listens attentively to people&#8217;s ideas and concerns.<\/li>\n\n\n\n<li>Understands both the strengths and weaknesses of others.<\/li>\n\n\n\n<li>Understands the unspoken meaning in a situation.<\/li>\n\n\n\n<li>Says or does things to address others&#8217; concerns.<\/li>\n\n\n\n<li>Finds non-threatening ways to approach others about sensitive issues.<\/li>\n\n\n\n<li>Makes others feel comfortable by\u00a0 responding in ways that convey interest in what they have to say.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.etvlfn4wk9n7_l\">Influencing Others<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.3qyizxv4atf8_l\">The ability to gain others&#8217; support for ideas, proposals, projects, and solutions.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presents arguments that address others&#8217; most important concerns and issues and looks for win-win solutions.<\/li>\n\n\n\n<li>Involves others in a process or decision to ensure their support.<\/li>\n\n\n\n<li>Offers trade-offs or exchanges to gain commitment.<\/li>\n\n\n\n<li>Identifies and proposes solutions that benefit all parties involved in a situation.<\/li>\n\n\n\n<li>Enlists experts or third parties to influence others.<\/li>\n\n\n\n<li>Develops other indirect strategies to influence others.<\/li>\n\n\n\n<li>Knows when to escalate critical issues to own or others&#8217; management, if own efforts to enlist support have not succeeded.<\/li>\n\n\n\n<li>Structures situations (e.g., the setting, persons present, sequence of events) to create a desired impact and to maximize the chances of a favorable outcome.<\/li>\n\n\n\n<li>Works to make a particular impression on others.<\/li>\n\n\n\n<li>Identifies and targets influence efforts at the real decision makers and those who can influence them.<\/li>\n\n\n\n<li>Seeks out and builds relationships with others who can provide information, intelligence, career support, potential business, and other forms of help.<\/li>\n\n\n\n<li>Takes a personal interest in others (e.g., by asking about their concerns, interests, family, friends, hobbies) to develop relationships.<\/li>\n\n\n\n<li>Accurately anticipates the implications of events or decisions for various stakeholders in the organization and plans strategy accordingly.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.1mjg08fxy6iw_l\">Building Collaborative Relationships<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.777bkvg8g4kw_l\">The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asks about the other person&#8217;s personal experiences, interests, and family.<\/li>\n\n\n\n<li>Asks questions to identify shared interest, experiences, or other common ground.<\/li>\n\n\n\n<li>Shows an interest in what others have to say; acknowledges their perspectives and ideas.<\/li>\n\n\n\n<li>Recognizes the business concerns and perspectives of others.<\/li>\n\n\n\n<li>Expresses gratitude and appreciation to others who have provided information, assistance, or support.<\/li>\n\n\n\n<li>Takes time to get to know coworkers, to build rapport and establish a common bond.<\/li>\n\n\n\n<li>Strives to build relationships with people whose assistance, cooperation, and support may be needed.<\/li>\n\n\n\n<li>Provides assistance, information, and support to others to build a basis for future reciprocity.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.qdfnxpxotwvv_l\">Customer Orientation<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.5f5ext7p291w_l\">The ability to demonstrate concern for satisfying one&#8217;s external and\/or internal customers.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quickly and effectively solves customer problems.<\/li>\n\n\n\n<li>Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting.<\/li>\n\n\n\n<li>Lets customers know he\/she is willing to work with them to meet their needs.<\/li>\n\n\n\n<li>Finds ways to measure and track customer satisfaction.<\/li>\n\n\n\n<li>Presents a cheerful, positive manner with customers.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.efc1bughm1qt_l\">Competencies Dealing with Business &#8211; The Preventing and Solving Problems Cluster<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.iwy0gsr8u6bx_l\">Diagnostic Information Gathering<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.zgvi3hn19lc7_l\">The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identifies the specific information needed to clarify a situation or to make a decision.<\/li>\n\n\n\n<li>Gets more complete and accurate information by checking multiple sources.<\/li>\n\n\n\n<li>Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information.<\/li>\n\n\n\n<li>Routinely walks around to see how people are doing and to hear about any problems they are encountering.<\/li>\n\n\n\n<li>Questions others to assess whether they have thought through a plan of action.<\/li>\n\n\n\n<li>Questions others to assess their confidence in solving a problem or tackling a situation.<\/li>\n\n\n\n<li>Asks questions to clarify a situation.<\/li>\n\n\n\n<li>Seeks the perspective of everyone involved in a situation.<\/li>\n\n\n\n<li>Seeks out knowledgeable people to obtain information or clarify a problem.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.j5phwq3qwe0f_l\">Analytical Thinking<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.cmstya9q2dm6_l\">The ability to tackle a problem by using a logical, systematic, sequential approach.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Makes a systematic comparison of two or more alternatives.<\/li>\n\n\n\n<li>Notices discrepancies and inconsistencies in available information.<\/li>\n\n\n\n<li>Identifies a set of features, parameters, or considerations to take into account, in analyzing a situation\u00a0(D\u00a0making a decision.<\/li>\n\n\n\n<li>Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.<\/li>\n\n\n\n<li>Weighs the costs, benefits, risks and chances for success, in making a decision.<\/li>\n\n\n\n<li>Identifies many possible causes for a problem.<\/li>\n\n\n\n<li>Carefully weighs the priority of things to be done.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.fxvfqhh0wof6_l\">Forward Thinking<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.q9ztubvbrynj_l\">The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Anticipates possible problems and develops contingency plans in advance.<\/li>\n\n\n\n<li>Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems.<\/li>\n\n\n\n<li>Anticipates the consequences of situations and plans accordingly.<\/li>\n\n\n\n<li>Anticipates how individuals and groups will react to situations and information and plans accordingly.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.ubtdg8ymkk4z_l\">Conceptual Thinking<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.ry3tnqiyfnah_l\">The ability to find effective solutions by taking a holistic, abstract, or theoretical perspective.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notices similarities between different and apparently unrelated situations.<\/li>\n\n\n\n<li>Quickly identifies the central or underlying issues in a complex situation.<\/li>\n\n\n\n<li>Creates a graphic diagram showing a systems view of a situation.<\/li>\n\n\n\n<li>Develops analogies or metaphors to explain a situation.<\/li>\n\n\n\n<li>Applies a theoretical framework to understand a specific situation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.k7nakzjovzop_l\">Strategic Thinking<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.5jprqpp65iz4_l\">The ability to analyze the organization&#8217;s competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understands the organization&#8217;s strengths and weaknesses as compared to competitors.<\/li>\n\n\n\n<li>Understands industry and market trends affecting the organization&#8217;s competitiveness.<\/li>\n\n\n\n<li>Has an in-depth understanding of competitive products and services within the marketplace.<\/li>\n\n\n\n<li>Develops and proposes a long-term (3-5 year) strategy for the organization based on an analysis of the industry and marketplace and the organization&#8217;s current and potential capabilities as compared to competitors.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.g8tb5g1fxtpo_l\">Technical Expertise<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.r8kz5u2wpb0k_l\">The ability to demonstrate depth of knowledge and skill in a technical area.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Effectively applies technical knowledge to solve a range of problems.<\/li>\n\n\n\n<li>Possesses an in-depth knowledge and\u00a0skill in a technical area.<\/li>\n\n\n\n<li>Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches.<\/li>\n\n\n\n<li>Is sought out as an expert to provide advice or solutions in his\/her technical area.<\/li>\n\n\n\n<li>Keeps informed about cutting-edge technology in his\/her technical area.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.sd61mwdctcx_l\">The Achieving Results Cluster<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.8tffhiwt74oi_l\">Initiative<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.y3b3v99ap2f9_l\">Identifying what needs to be done and doing it before being asked or before the situation requires it.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00a0Identifying what needs to be done and takes action before being asked or the situation requires it.<\/li>\n\n\n\n<li>Does more than what is normally required in a situation.<\/li>\n\n\n\n<li>Seeks out others involved in a situation to learn their perspectives.<\/li>\n\n\n\n<li>Takes independent action to change the direction of events.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.mahy49qxpyqn_l\">Entrepreneurial Orientation<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.jdodk2wi4gtz_l\">The ability to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notices and seizes profitable business opportunities.<\/li>\n\n\n\n<li>Stays abreast of business, industry, and market information that may reveal business opportunities.<\/li>\n\n\n\n<li>Demonstrates willingness to take calculated risks to achieve business goals.<\/li>\n\n\n\n<li>Proposes innovative business deals to potential customers, suppliers, and business partners.<\/li>\n\n\n\n<li>Encourages and supports entrepreneurial behavior in others.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.vbl8951wqizp_l\">Fostering Innovation<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.ink8f3etax2g_l\">The ability to develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personally develops a new product or service.<\/li>\n\n\n\n<li>Personally develops a new method or approach.<\/li>\n\n\n\n<li>Sponsors the development of new products, services, methods, or procedures.<\/li>\n\n\n\n<li>Proposes new approaches, methods, or technologies.<\/li>\n\n\n\n<li>Develops better, faster, or less expensive ways to do things.<\/li>\n\n\n\n<li>Works\u00a0cooperatively with others to produce innovative solutions.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.fvgbmnws68cq_l\">Results Orientation<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.2p66mf1tuemx_l\">The ability to focus on the desired result of one&#8217;s own or one&#8217;s unit&#8217;s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Develops challenging but achievable goals.<\/li>\n\n\n\n<li>Develops clear goals for meetings and projects.<\/li>\n\n\n\n<li>Maintains commitment to goals in the face of obstacles and frustrations.<\/li>\n\n\n\n<li>Finds or creates ways to measure performance against goals.<\/li>\n\n\n\n<li>Exerts unusual effort over time to achieve a goal.<\/li>\n\n\n\n<li>Has a strong sense of urgency about solving problems and getting work done.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.a9ohf05919ng_l\">Thoroughness<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.7yb88z3ya4x3_l\">Ensuring that one&#8217;s own and others&#8217; work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sets up procedures to ensure high quality of work (e.g., review meetings).<\/li>\n\n\n\n<li>Monitors the quality of work.<\/li>\n\n\n\n<li>Verifies information.<\/li>\n\n\n\n<li>Checks the accuracy of own and others&#8217; work.<\/li>\n\n\n\n<li>Develops and uses systems to organize and keep track of information or work progress.<\/li>\n\n\n\n<li>Carefully prepares for meetings and presentations.<\/li>\n\n\n\n<li>Organizes information or materials for others.<\/li>\n\n\n\n<li>Carefully reviews and checks the accuracy of information in work reports (e.g., production, sales, financial performance) provided by management, management information systems, or other individuals and groups.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.n8qmgyxnxkw1_l\">Decisiveness<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.xwl1s8i2zxv1_l\">The ability to make difficult decisions in a timely manner.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is willing to make decisions in difficult or ambiguous situations, when time is critical.<\/li>\n\n\n\n<li>Takes charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.<\/li>\n\n\n\n<li>Makes tough decisions (e.g., closing a facility, reducing staff, accepting or rejecting a high-stakes deal).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.yeahlytgq6ni_l\">Self-Management&nbsp; Competencies<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.esru2auz37t3_l\">Self Confidence<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.8d07ibm4fbcg_l\">Faith in one&#8217;s own ideas and capability to be successful; willingness to take an independent position in the face of opposition.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is confident of own ability to accomplish goals.<\/li>\n\n\n\n<li>Presents self crisply and impressively.<\/li>\n\n\n\n<li>Is willing to speak up to the right person or group at the right time, when he\/she disagrees with a decision or strategy.<\/li>\n\n\n\n<li>Approaches challenging tasks with a &#8220;can-do&#8221; attitude.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.wi8s1rk6q7kr_l\">Stress Management<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.ul4of3nuphsa_l\">The ability to keep functioning effectively when under pressure and maintain self control in the face of hostility or provocation.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remains calm under stress.<\/li>\n\n\n\n<li>Can effectively handle several problems or tasks at once.<\/li>\n\n\n\n<li>Controls his\/her response when criticized, attacked or provoked.<\/li>\n\n\n\n<li>Maintains a sense of humor under difficult circumstances.<\/li>\n\n\n\n<li>Manages own behavior to prevent or reduce feelings of stress.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.yq96vfp9jxj6_l\">Personal Credibility<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.bl9gvshq9iqr_l\">Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Does what he\/she commits to doing.<\/li>\n\n\n\n<li>Respects the confidentiality of information or concerns shared by others.<\/li>\n\n\n\n<li>Is honest and forthright with people.<\/li>\n\n\n\n<li>Carries his\/her fair share of the workload.<\/li>\n\n\n\n<li>Takes responsibility for own mistakes; does not blame others.<\/li>\n\n\n\n<li>Conveys a command of the relevant facts and information.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.oyfss5b0hkpp_l\">Flexibility<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.v9z35kyav61p_l\">Openness to different and new ways of doing things; willingness to modify one&#8217;s preferred way of doing things.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is able to see the merits of perspectives other than his\/her own.<\/li>\n\n\n\n<li>Demonstrates openness to new organizational structures, procedures, and technology.<\/li>\n\n\n\n<li>Switches to a different strategy when an initially selected one is unsuccessful.<\/li>\n\n\n\n<li>Demonstrates willingness to modify a strongly held position in the face of contrary evidence.<\/li>\n<\/ul>\n\n\n\n<p><em>Source:<\/em><em>&nbsp;<\/em><em>Reprinted with permission from &#8220;The Value-Added Employee&#8221; by Edward J. Cripe and Richard s. Mansfield, Copyright 2002 by Workitect Inc.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The following is a summarized list of leadership&nbsp;competencies listed by &#8220;cluster&#8221; (similar competencies related to a common skill set.)&nbsp; Each competency includes a definition and the observable behaviors that may indicate the existence of a competency in a person. Competencies Dealing with People &#8211; The Leading Others Cluster Establishing Focus The ability to develop and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6164,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[570],"tags":[1185,187],"class_list":["post-6163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-performance-coaching","tag-core-competencies","tag-leadership"],"_links":{"self":[{"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/posts\/6163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6163"}],"version-history":[{"count":1,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/posts\/6163\/revisions"}],"predecessor-version":[{"id":6165,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/posts\/6163\/revisions\/6165"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=\/wp\/v2\/media\/6164"}],"wp:attachment":[{"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6163"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/billcorrigan.com\/updates\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}