Performance Development Expertise

Whose My Pal?

Remember, you may never find yourself being the smartest, or prettiest, or funniest, or most well-connected, or most charming person on your Zoom call. But I guarantee you this... You…
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Work-Life Harmony Is In, Work-Life Balance Is Out

Did you know… You can add holidays to your calendar in Outlook? The world is shifting from a “work-life balance” viewpoint to a “work-life harmony” one.  Your Outlook calendar is…
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Home Office versus Office Office

Dear leader of highly productive teams,   Feeling dread about having your staff coming back into the office again after working from home for so long? Concerned your staff will…
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How to Wage Chemical Warfare Against Your Employees 

How to Wage Chemical Warfare Against Your Employees “What is happiness?  It’s a moment before you need more happiness.” - Don Draper There is a school of thought that posits…
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What is the Net Promoter Score (NPS)?

“Do what you do so well that they will want to see it again and bring their friends.” - Walt Disney “No one goes there nowadays, it’s too crowded.” - Yogi…
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Performance Conversations By Design – KPIs for CSRs

"To measure is to know.  If you cannot measure it, you cannot improve it.”  - Lord Kelvin “You cannot manage what you don’t measure.” - Peter Drucker The pages that…
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Just Snap the Damn Ball!

Do you take stock of how you and your team communicate while having to pivot?  Do you speak the same language when calling an audible? Here's one of the greatest…
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Learning Conversations By Design – Task Analysis Template

Hello! As instructional designers it is our jobs to solve business issues with learning solutions. Based upon the business issue, the audience profile, and the project’s logistics and needs we…
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Learning Conversations By Design – Audience Analysis Template

Hello! As instructional designers it is our jobs to solve business issues with learning solutions. Based upon the business issue, the audience profile, and the project’s logistics and needs we…
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Learning Conversations By Design – Product Matrix

Hello! As instructional designers it is our jobs to solve business issues with learning solutions.   Based upon the business issue, the audience profile, and the project’s logistics and needs…
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